Refund policy
We want you to feel extraordinary in our pieces. If you are not perfectly satisfied, we are here to help.
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14-Day Return Window: You have 14 days from the date of delivery to request a return for Ready-to-Wear items.
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Condition: Items must be unworn, unwashed, and in their original luxury packaging with all tags attached.
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Exclusions: Due to their bespoke nature, Custom-Stitched garments and Sale items cannot be returned or exchanged unless they arrive damaged or faulty.
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How to Return: Please contact us at
hello@chereelysia.comto begin the process. Return shipping costs are the responsibility of the customer unless the item is faulty. - Care for your Heritage: Our Silks and Tissues are delicate. We recommend Dry Clean Only to preserve the gold 'Kasavu' borders and the integrity of the fabric for years to come.